Shipping Policy

Processing and dispatch

Orders ship on business days after payment and any required order review are complete. Invoice orders ship once the invoice is paid; an unpaid request is not a paid order. We do not promise a specific dispatch date; contact us before ordering if your laboratory has a time-sensitive requirement. If information needed to process or ship an order is missing, we will contact you promptly. Eligibility review does not override any applicable legal deadline. Business days mean Monday through Friday, excluding carrier holidays.

If we cannot ship within a promised time, we will notify you by that deadline, explain the delay, give a revised shipping date where reasonably available and provide a way to cancel unshipped goods for a refund. Where express consent to a delay is required, we will obtain it or cancel and refund within the applicable deadline. We will provide another notice if an agreed revised date cannot be met. A shipping-label creation notice alone does not mean the carrier has received the package.

Services and charges

Orders ship by UPS. UPS Ground costs $9.99, and is free when the merchandise subtotal reaches $150 before discount codes. Estimated transit is one to five business days after the package ships. UPS 2nd Day Air costs $45.00. Estimated transit is two business days after the package ships. UPS Next Day Air costs $95.00. Estimated transit is one business day after the package ships.

The final checkout or invoice shows the service and charge for your order. Transit windows are the carrier's estimates and begin when the carrier receives the package. They are not delivery guarantees unless expressly identified as such. Carrier delays, weather and other disruptions can affect delivery. Contact us if tracking stops updating or delivery is overdue.

Tracking and delivery problems

We email tracking information when an order ships. Use the carrier's tracking page for scan history and its current delivery estimate. Check the shipping address, including any unit or suite and the ZIP code, before placing the order and contact us immediately about corrections. We cannot guarantee an address change after dispatch. Contact support promptly about missing, damaged or incorrect goods so we can investigate and preserve relevant carrier evidence.

Damaged, incorrect or missing items within a delivered order reported within 30 days of delivery qualify for replacement under our Returns and Refund Policy, whether or not Shipping Protection was purchased. Do not return or dispose of affected items until we provide instructions.

Optional Shipping Protection

Shipping Protection is an optional paid add-on, with its price shown before payment. It starts selected on orders containing both a research compound and bacteriostatic water, and unselected on other orders. You can add or remove it before paying and pay only if it remains selected on the final order. It provides the additional replacement remedy for qualifying packages lost in transit or stolen after delivery, subject to a quick review of tracking and supporting information.

For approved covered loss or theft, we replace the affected goods without an additional shipping charge. If a replacement is unavailable, the refund remedy in our Returns and Refund Policy applies. We do not provide duplicate reimbursement for the same loss. Shipping Protection is not required for damaged or incorrect-item remedies or any right provided by law; damaged or wrong items are covered either way.

Without Shipping Protection, we still assist with a carrier investigation of missing packages. We do not promise automatic replacement for reported loss or theft in every case; the outcome depends on the evidence and any rights or responsibilities established by applicable law.